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Account Manager (FULL TIME | LDN)

The Role:

Hey you! Come and change the world with us.

Shape History is the impact-first communications agency that creates powerful creative campaigns, brands, and strategic communications to drive progress toward a fairer world, faster. 

We partner with charities, brands, NGOs, and changemakers to tackle some of the biggest issues facing humanity today — from Climate Change and Gender Equality to Digital Health and Human Rights. Our work spans brand identities, campaigns, flagship films and animations, digital assets, out-of-home activations, websites, and reports — all designed to spark action and social impact. 

We’re looking for an experienced Account Manager. We’re especially keen to hear from candidates who have experience working with charities, NGOs, purpose-led brands, or mission-driven organisations – or who bring a strong personal commitment to social and environmental justice. Though, we are also open to candidates with commercial sector experience with a strong desire to work in the social impact space.

You’ll be a hands-on, day-to-day contact with our partners (we call our clients ‘partners’) – a strategic and creative thinker who understands partner needs, is hyper-organised, and has a strong grasp of project health. If you’re passionate about crafting work that makes a difference, we’d love to talk.

This role is full-time, with at least two days per week in our London office, and flexibility for the rest of the week.

What you’ll do:

  • Impact consultancy & partnership leadership 
    • Develop a deep understanding of your partners’ priorities and objectives, using this insight to influence strategic direction and decision-making
    • Shape, influence, and facilitate solutions in close collaboration with Strategy and Creative teams, delivering insightful and impactful creative communications
    • Proactively identify stronger approaches to achieving better work and outcomes, bringing together the right stakeholders to develop and recommend solutions
    • Ensure impact evaluation across projects, working closely with the Strategy team and with guidance from Associate Directors to report on insights, learnings, and outcomes
  • Commercial stewardship & sustainable growth
    • Identify and develop opportunities to expand workstreams with existing partners, understanding their evolving needs and Shape History’s capabilities
    • Support the development of proposals with guidance from senior stakeholders where required
    • Maintain tight control over scope, resources, and costs to ensure alignment with budgets and profitability
    • Be supported by Associate Directors and senior leadership on complex commercial decisions and major growth opportunities
  • Operational rigour & efficiency:
    • Be the gatekeeper of information and communication between the agency and partner. You’ll recognise when complexity stands in the way of project progress and lead on simplifying processes to move forward.
    • Always forward plan and anticipate roadblocks and issues, putting in measures to mitigate.
    • Process enhancement. Be proactive, collaborate and assist in defining ways to improve processes across the agency.
    • Work with the creative team on sourcing freelancers when required from the Shape History Collective (freelancers network). Drafting contracts, negotiating rates and payment dates.
  • End-to-end project leadership:
    • Own project management and progression from brief to delivery, ensuring successful planning, development, and implementation across all phases
    • Oversee timelines and delivery, adapting to shifting priorities and setbacks while maintaining momentum
    • Work closely with Strategy and Creative teams to oversee execution and ensure all deliverables meet the highest quality standards before external sharing
    • Lead issue resolution on partner projects, working with Associate Directors to bring teams and stakeholders together to problem-solve and keep projects on track

You bring:

  • 3–6+ years’ experience in an account management role within a creative, communications, or branding agency
  • Proven experience managing multiple projects and partners simultaneously across multiple regions, in particular UK, Europe & Africa
  • Proven integrated communications experience. Brand development, advertising and campaigns, digital and social channels
  • Confidence owning budgets, timelines, and delivery with senior oversight
  • Experience working on campaigns, brands, or communications with social or cultural impact (a bonus, not a requirement) or someone with a thirst and desire to learn and grow quickly within the space.

You’re exceptional at (role requirements):

  • Communication & Relationship Building: Whether presenting to a room full of stakeholders or collaborating with team members, your written and verbal communication skills are top-notch
  • Adaptability & Resilience: You stay calm under pressure, manage competing priorities with ease, and thrive in a fast-paced, dynamic environment.
  • Strategic Thinking: You focus on outcomes, not just outputs, turning partner needs into actionable plans.
  • Proactivity: You don’t wait for problems – you solve them before they arise.
  • Organisation: Comfortable leading projects while keeping budgets, timelines, and teams on track.
  • Agency Experience: You understand the dynamics of working within a creative communications agency, and how to partner with other departments effectively manage and deliver projects
  • Entrepreneurial & growth mindset: You’re great at spotting and acting on opportunities for the agency to enhance value and impact, either within projects or in forward planning.
  • Details Matter: You have excellent attention to detail to review deliverables, giving them the nod of approval only when they’re meeting the agency’s standards.
  • Creativity: You’re interested in the creative craft, even if it’s not your own. You bring your creativity to the table and collaborate with the team.
  • Facilitation & Mediation: You can cut through complexity to create space for collaboration and problem-solving.
  • Empathy & Inclusivity: You foster diverse and inclusive creative environments.
  • Commercially minded: You’re on top of the finances across your projects. Inputting into as well as setting budgets, managing costs and resource expenditure to ensure profitability. 

Race Equity:

We are committed to having an inclusive culture in which everyone feels safe and supported to achieve their potential. There is a long way to go in implementing race equity in the sector and we have a robust strategy in place for delivering this at Shape History. We actively encourage applications from underrepresented and minority groups, including those with lived experience of social issues we are working to address. 

Remuneration: 

£40-45K per year dependent on experience plus pension, generous annual leave, flexible working, and learning & development budget.

Recruitment process:

If this sounds like your kind of role, we’d love to hear from you. 

  • Applications open: Monday 12th January
  • Applications close: Monday 9th February at 6pm GMT
  • In-person London-based interviews to take place w/c 16th February, though we may interview candidates on a rolling basis.
Apply
careers more about us

Associate Design Director (FULL TIME | LDN)

The Role:

Hey you! Come and change the world with us.

Shape History is the impact-first communications agency that creates powerful creative campaigns, brands, and strategic communications to drive progress toward a fairer world, faster. 

We partner with charities, brands, NGOs, and changemakers to tackle some of the biggest issues facing humanity today — from Climate Change and Gender Equality to Digital Health and Human Rights. Our work spans brand identities, campaigns, flagship films and animations, digital assets, out-of-home activations, websites, and reports — all designed to spark action and social impact. 

We’re looking for an Associate Design Director — someone with exceptional creative vision and leadership to guide our design team in producing brilliant, meaningful work across digital and offline channels. 

You’ll be a hands-on creative, a mentor, and a strategic thinker who understands how creativity fuels both social impact and business growth. If you’re passionate about crafting work that makes a difference, we’d love to talk. This role is full-time, with at least two days in our London office, reporting to our Creative Director.

What you’ll do:

  • Create impactful work
    • Lead development and delivery of design concepts for brand and campaign assets across all channels and touch points. 
    • Art direct and oversee the visual execution of creative work, ensuring consistency, craft, and alignment with strategy.
    • Lead creative sessions and workshops with our internal team, partners and external audiences.
    • Design and/or oversee a range of outputs including: brand systems, cross-channel advertising campaigns (ATL/BLT), websites, events, reports, working with the industry’s best freelancers as and when is needed.
    • Create and facilitate engaging in-person and virtual co-creation and stakeholder workshops.
  • Build the best culture and guide the Design team
    • Work with our Creative Directors to implement the creative direction across projects. Translate strategic goals and creative vision into compelling brand and campaign design ideas and executions. 
    • Create a collaborative, inclusive, and empowering culture within the design team to thrive.
    • Nurture team members’ development with regular feedback, mentorship, and growth opportunities.
    • Oversee workloads and resourcing, and manage freelance creatives when needed.
  • Present and pitch
    • Confidently present ideas and concepts to current and prospective partners.
    • Lead on proposals and pitches from a Design perspective, taking ownership of the creative approach.
  • Process and studio management
    • Review and sign off work across the team, ensuring high standards are consistently met
    • Fully manage your own workload  and understand the workload of your team, working together with our Traffic Manager to keep to deadlines and budgets.
    • Help improve and roll out creative processes to support team efficiency and quality.
    • Ensure clarity of communication with internal teams about project progress.
  • Leadership & Growth
    • Help identify recruitment needs within the team and contribute to hiring processes.
    • Support the implementation of our race equity and environmental strategies.
    • Encourage the team to stay up to date with design trends and explore new tools and approaches including AI.

You’re exceptional at (role requirements):

  • Design leadership – guiding your team to do their best work and maintaining creative excellence.
  • Creative collaboration with partners, communities, and colleagues.
  • Concept development – bringing original, audience-centred ideas to life.
  • Translating conceptual ideas into compelling design solutions for brand identity and campaign assets across all channels and platforms
  • Storytelling – presenting ideas clearly and emotionally to partners and audiences.
  • Team mentorship – giving constructive feedback and fostering team growth.
  • Studio management – managing tasks, timelines, budgets and internal comms.
  • Cross-functional collaboration – working effectively with non-creative teams.
  • Software proficiency – Adobe Suite (Photoshop, Illustrator, InDesign), Canva, and willingness to learn new tools. Ideally, you are proficient in Figma, After Effects or Premier Pro and if not, demonstrate a good understanding here. You are committed to adopting AI to streamline processes.
  • Eye for detail – catching the small things that make a big difference.
  • Resilience & adaptability – the ability to juggle multiple projects at once, staying calm and focused under pressure or when plans shift with the ability to pivot where needed.

You bring: 

  • Experience in design roles.
  • A deep understanding of branding, campaign work, and designing across digital and print.
  • Previous agency experience, or the ability to manage a fast-paced, multi-project workload.
  • Experience managing or mentoring designers.
  • A collaborative mindset and willingness to roll up your sleeves during creative sprints.
  • Experience managing or mentoring designers.
  • A black book of creatives that you love working with.

Extra bit of awesome: 

  • What’s that, you say?  You have a bank of relationships and contacts across brands and NGOs you can introduce Shape History? 
  • You have experience working in UX and UI design? You illustrate? 
  • Or sector-specific knowledge in the social impact/sustainability/charity/political sector?
  • Oh, you speak another language? 

Any and all of these things would be the icing on the cake.

Race Equity:

We are committed to having an inclusive culture in which everyone feels safe and supported to achieve their potential. There is a long way to go in implementing race equity in the sector and we have a robust strategy in place for delivering this at Shape History. We actively encourage applications from underrepresented and minority groups, including those with lived experience of social issues we are working to address. 

Remuneration: 

Up to £60K per year, depending on experience

Recruitment process:

  • If this sounds like your kind of role, we’d love to hear from you. 
  • We’ve extended our application deadline to Sunday 7th December at 6pm GMT
  • Short tasks will be shared, and interviews held on a rolling basis

When applying for this role, you will be taken to a Typeform link where you’ll be asked a series of questions, including uploading or sharing a link to your 3 most relevant pieces of work in a PDF or deck – the ones that truly make you stand out. For each project, you will be asked to include a brief note on your role and what you contributed.

Apply
careers more about us

JOIN THE TEAM

Our team are full of campaigners who genuinely want to create an impact in society. We see the agency as a place for individual and collective evolution. We therefore put an emphasis on training for the team and ensure that everyone can be their full self when coming into the office.
Shape history

WHY JOIN OUR TEAM?

We put the individuals in the Shape History team at the heart of every decision that is made. Here are just *some* of the reasons we think you should join the team.

We run our own internal campaigns to build passion projects with no restrictions. We also have the History Shaper Fund, a public fund that offers grants to young people.

We commit time and financial resources into the two strands of the programme - History Shaper Campaigns and the History Shaper Fund.

We understand that people work best at different times in the day, and either at home or in the office so we're super flexible!

4x per year, the full team comes together to take part in workshops, activities and socials. Previous team days have included axe throwing (not at each other), graffiti spraying and team challenges around London. We also celebrate our values by hosting a Culture afternoon once per quarter.

Each team member is entitled to 24 days of holiday plus a Christmas shutdown period and bank holidays. During Summer months, you finish early on Fridays.

We think that the team has a vitamin C deficiency because the amount of fruit they devour during Monday huddles is ridiculous. Enjoy that, as well as prosecco Thursdays!

Our main priority is our team and the culture that runs throughout the agency. We put emphasis on working with team members to unfold their individual and unique potential.

We value our mental health and think it’s healthy to talk about it at work. That’s why we've partnered with Sanctus, so you can book a 50-minute coaching session each month.

We don’t shy away from talking about money at SH - we actively encourage it! We ask each team member to conduct a self reflective assessment involving writing a salary proposal for the year ahead. We also offer both company and personal bonuses!

For those who menstruate, it’s shitty enough to have to deal with the pain, not to mention the cost. That’s why we offer paid sick days to curl up in bed. We also offer sustainable, zero chemical period products whilst you’re in the office.

We have signed up to the UK government’s cycle to work scheme. We've also partnered with loveelectric - a B Corp with a focus on solely electric cars.

Available opportunities

Associate Design Director (FULL TIME | LDN)